Refund policy
Last Updated: July 16, 2026
At Kindra Home, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and defective or damaged products are handled.
Kindra Home is operated by Coregrid Ventures LLC, a Wyoming limited liability company.
1. Standard 30-Day Return Policy
For customers outside jurisdictions that provide mandatory statutory cancellation or return rights, we offer a 30-day return window.
You have 30 calendar days from the date you receive your order to request a return.
To be eligible for a standard return, the item must generally be:
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Unused and in the same condition in which you received it;
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In its original packaging, where reasonably applicable;
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Returned with all included accessories, components, and documentation; and
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Accompanied by proof of purchase or your order information.
To start a return, contact us at:
Please do not send an item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted or may cause delays in processing.
The return address and specific return instructions will be provided to you after your return request has been reviewed and approved.
2. Return Shipping Costs
For standard change-of-mind returns under this 30-day policy, the customer is generally responsible for the cost of returning the item unless otherwise stated by us.
If the return is due to a defective, damaged, incorrect, or materially misdescribed item, we will provide an appropriate remedy and will not require the customer to bear return costs where required by applicable law.
3. European Union and United Kingdom Customers — Statutory Cancellation Rights
If you are a consumer located in the European Union or the United Kingdom, you may have a statutory right to cancel your distance purchase within 14 calendar days without giving a reason.
For goods, the 14-day cancellation period generally begins on the day you, or a person designated by you, receives the goods. Where an order is delivered in multiple shipments, the applicable period may begin when the final goods, lot, or piece is received.
To exercise this right, you must clearly notify us of your decision to cancel before the applicable cancellation period expires.
You may contact us at:
After notifying us of your decision to cancel, you must generally return the goods without undue delay and no later than 14 days after notifying us of your cancellation.
You may be responsible for the direct cost of returning the goods unless we have agreed to bear that cost or applicable law requires otherwise.
You may handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. Where permitted by applicable law, we may make a deduction from a refund for any diminished value resulting from handling beyond what is reasonably necessary to inspect the goods.
We will process the applicable refund without undue delay and generally within 14 days after the applicable cancellation notice, but we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Where required by applicable law, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost resulting from a more expensive delivery option may not be refundable.
This statutory cancellation right does not apply to products or circumstances excluded by applicable law, including certain personalized or made-to-order goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other legally recognized exceptions.
Nothing in this section limits any other mandatory consumer rights available under applicable EU, UK, or national law.
4. Items Not Eligible for Standard Returns
The following items may not be eligible for a standard change-of-mind return, subject to applicable statutory rights:
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Customized or personalized products;
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Made-to-order products;
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Perishable goods;
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Sealed personal-care or hygiene products that have been unsealed after delivery where applicable law permits exclusion;
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Products marked as final sale or non-returnable, where legally permitted; and
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Gift cards.
This list does not limit any mandatory legal rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us at:
Please include:
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Your order number;
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A description of the issue; and
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Clear photographs or other evidence of the product and packaging, where relevant.
We will review the issue and, where appropriate, provide a replacement, repair, refund, or another remedy required by applicable law.
You will not be required to bear return costs for defective, damaged, incorrect, or materially misdescribed goods where applicable law requires us to cover those costs.
6. Exchanges
If you would like to exchange an item for a different product, size, color, or variation, contact us at:
Exchanges are subject to product availability and applicable legal rights.
Where a direct exchange is not available, we may ask you to return the original item and place a new order for the replacement item.
If the replacement item has a different price, the price difference may be charged or refunded as applicable.
7. Order Cancellations
You may contact us as soon as possible to request cancellation of an order before it has been processed for shipment.
We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered fulfillment or has been shipped.
If an order has already shipped, you may be able to request a return after delivery in accordance with this policy and any applicable statutory rights.
8. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
We aim to process approved refunds within 5–10 business days after the return has been received and inspected, subject to any different period required by applicable law.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are generally non-refundable for standard change-of-mind returns, except where applicable law requires otherwise or where the return is due to a defective, damaged, incorrect, or materially misdescribed item.
If you have not received an approved refund after 15 business days, please contact us at:
9. Contact Us
For questions regarding returns, refunds, exchanges, cancellations, or defective products, please contact:
Kindra Home
Operated by Coregrid Ventures LLC
Email: support@kindrahome.com
We aim to respond to customer inquiries within 24 business hours, where reasonably practicable.
This Return & Refund Policy may be updated from time to time. The policy applicable to your order is generally the version in effect at the time your order was placed, subject to any mandatory rights that apply under applicable law.
Nothing in this policy is intended to exclude, restrict, or limit any statutory consumer rights or remedies that cannot lawfully be excluded or limited.